Servus » Troubleshooting

How do I turn on full logging?

dan — Tue, 29 May 2012 21:35:10 +0000

You may be asked by Whizzo Software to enable full logging on your Servus tablet for diagnostic purposes. Follow the below steps to do so:

1. Tap the menu button (1) then the Advanced button (2) as shown below:

2. Tap the “Logging” button as shown below:

3. The logging dialog will appear. Make sure all checkboxes have a check mark next to them as shown below. Tapping on a checkbox will toggle between checked and unchecked.

4. Tap the back button in the bottom right corner of the screen to return to Servus as shown below:

5. WARNING!!! Make sure you don’t leave your tablet with full logging enabled. You will need to repeat the above steps and turn off the “Debug”, “Info” and “Trace” checkboxes once you have finished any diagnostics you are instructed to perform.

How do I send diagnostic information?

dan — Tue, 29 May 2012 21:25:11 +0000

You may be asked by Whizzo Software to provide diagnostic information from your Servus tablet. Follow the below steps to do so.

Note: You need to be on a Wi-Fi network that has a working Internet connection before proceeding.

1. Tap the menu button (1) and then the Advanced button (2) as shown below:

2. Tap the “Send Diagnostics” button as shown below:

3. The “Send Diagnostics” dialog will appear asking for the Servus username and password that was provided to you by Whizzo Software as shown below:

4. Enter your username and password, then tap the “Login” button.

5. If your Internet connection is working, a dialog will appear indicating the diagnostic information was successfully sent.

What can I do if Servus Professional tablets aren’t syncing together?

dan — Tue, 29 May 2012 21:12:32 +0000

Servus Professional is designed to monitor available tablets on the Wi-Fi network and keep data synchronized across them. There can be several causes for a Servus Professional tablet to stop communicating with other tablets on the network.

Make sure all tablets are on the same network

Tap the clock at the bottom-right corner of the screen and inspect the network name (circled in red) as shown in the screenshot below.

This name should be the same across all tablets running Servus. If one tablet’s network name is different, switching it back to your Servus network should get it working properly again.

Force a reset of the Wi-Fi connection

If tablet(s) still can’t communicate with each other, they may be having an issue communicating with the wireless router. You can force tablets to re-establish their connection to the wireless router by turning on the tablet’s “airplane mode” for a few seconds and then turning it off.

1. Tap the clock in the bottom-right corner of the screen as shown below:

2. Tap the second clock that appears as shown below:

3. Tap the “Off” button next to “Airplane Mode” as shown below:

4. The “Off” should change to “On” and you should see a Servus “Wi-Fi connection lost” dialog appear as shown below.

5. After a few seconds, tap the “On” button next to “Airplane Mode”. It should read “Off” and after 10-20 seconds, the Servus “Wi-Fi connection lost” dialog should disappear.

Repeat this process for each tablet that is not communicating properly. This will not cause any data loss and should get the tablet(s) synced up and communicating again.

Reboot the tablets

If all else fails, you should reboot the tablet(s) that are having issues and re-run the Servus application.